Data Requests in regard to Artefaktum Clients
Artefaktum deeply appreciates the tireless work of law enforcement officials and agencies in their quest to keep society safe. We understand that in the course of some investigations you may have questions about Artefaktum and our customers.
We can provide access to customer data only in response to a legal instrument such as a court order. There are certain things you should know before submitting a request for customer information.
We can only respond to requests domesticated to a court of competent jurisdiction in Massachusetts, USA. If you are not an American entity you should use the resources provided by relevant Mutual Legal Assistance Treaties your country has with the United States. It is not possible for us to respond to information requests or those that originate outside of a US court. Your request can only be accepted in person on hard copy at our Home Office in Boston. We don’t have the ability to accept requests via email, facsimile, or over the phone.
Tailor your request as narrowly as possible, which is how we will always construe them. Overly broad requests will be challenged.
Absent a restraint authorised by US law, customers for whom responsive data is held will be notified and will be provided a complete copy of the request for their data. We do not have the ability to service requests in languages other than English.
All requests must include:
i) all direct contact and official information for the requesting agent, officer, or attorney, their direct supervisor, and both their field office and headquarters;
ii) a citation and explanation of the relevant matter;
iii) a description as complete as is possible specifically describing the details for the customer information being requested, which must include at a minimum: the customer’s full name and email address.
We can provide data exports only on physical, non-network connected media in person, which will be provided by us. We are unable to connect third-party hardware or software to our systems. In the event, we have not stored any personal customer but only case information, we can provide nothing more than an attestation to that fact and information on when their account was created.
We require without exception a minimum lead time of 7 business days to process and produce information pursuant to a request that meets the above guidelines.
For link analysis data relation maps you need to have Maltego to review our files.