Artefaktum drives missions of consequence for its customers worldwide. As a leading mission capability integrator and transformative service provider, we deliver trusted and highly differentiated (national) security solutions and technologies that keep people safe and secure. Artefaktum serves as a valued partner to essential government agencies across the intelligence, cyber, defense, civilian, health, and state and local markets.

Artefaktum is seeking to fill several critical roles for an Investigation Team Specialist this position is 100% remote.

For South East Asia, UAE, Ukraine, Bulgaria & Romania and Israel Departments

Position Description:

• The Investigation Help Team Specialist will have a firm understanding of Policy and Guidance across all RDG contracts. 
• Under general supervision, the IHT Specialist will work with individuals across the company to solve often complex problems in a courteous, efficient manner.
• IHT Specialist works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practices and work product is regularly observed since errors may cause delay or expense.
• Will processes confidential information for background investigations and may correspond in a variety of ways including telephone, email, instant messaging, PIPS case messaging, and Portal messaging.
• Updates multiple database systems with accuracy and efficiency.
• Performs functions in PIPS such as deleting Reports of Investigation (ROIs), modifying items, sending case messages, and querying databases.
• Submits requests for subject location assistance via email and phone.
• Analyzes the information received and determine follow up procedures as necessary.  Conducts Subject locations searches through the DoD Person Search (DPS) database.
• Communicates results of queries and actions to staff. Provides instruction to staff regarding the correct procedures for matters such as subject location assistance, subjects who are uncooperative with the investigative process, investigations that may need to be discontinued, the development of serious case issues or concerns, and the refusal of entities to accept digitally signed releases.
• Assigns, re-assigns, cancels, and changes work assignments in the computer database. Communicates with field investigators regarding the process of obtaining the correct releases needed for retrieval of required medical, legal, educational and employment information.

Basic Qualifications:

• RDG clearance
• 3+ years of DCSA contract experience
• 3+ years of direct customer service experience
• BS/BA or 3 to 5 years with MS/MA or 0 to 2 years with PhD
• In addition, selected candidate must be able to obtain and maintain a favorably adjudicated background investigation.

Preferred Qualifications: 

• MS Office Suites
• Experience working on large scale and complex fraud or research projects
• Ability to develop proficiency working with specialized database applications.
• Experience working with the PIPS and CMS systems
• Excellent interpersonal and communication skills, including strong writing skills.
• Ability to work with various individuals cooperatively
• Must have attention to detail
• Previous call center experience

Salary Minimum: $52,500
Salary Max: $85,000

The estimate displayed represents the typical salary range for this position, and is just one component of Artefaktum’s total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Artefaktum provides a variety of benefits to employees. 

Requisition ID 2023-34